Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
1.1 Eligible Cases
Defective Products: Manufacturing defects (e.g., broken zippers, torn seams, faulty hardware).
Wrong Item Received: If the delivered product does not match your order.
Damaged During Shipping: Visible damage caused during transit (must report within 48 hours of delivery).
14-Day Change of Mind: For non-customized items in unused, original condition with tags and packaging intact .
1.2 Non-Eligible Cases
Customized/personalized bags (e.g., monogrammed, bespoke designs).
Final sale items marked "Clearance" or "Non-Refundable".
Products with signs of wear, stains, odors, or altered appearance.
Bags missing original tags, dust bags, or care labels.
2. Return Process
Step 1: Contact Us
Email service@fabricsmile.com within 14 days of delivery with:
Order number
Photos/videos of the issue
Reason for return
Approval & Instructions
We will respond within 3 business days. If approved, you’ll receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Ship the Item
Pack the bag securely in its original packaging with all accessories (dust bag, tags, etc.).
Include the RMA number clearly on the package.
Recommended: Use tracked/insured shipping. Unreturned items are not our responsibility.
Refund Processing
Refunds are issued within 5-10 business days after we receive and inspect the item.
Original shipping fees are non-refundable unless the return is due to our error.
3. Refund Methods
Credit Card/PayPal: Refunded to your original payment method.
Store Credit: Optional for faster processing (valid for 12 months).
4. International Returns
Customers outside [your country] are responsible for:
Return shipping costs.
Customs duties or import taxes.
We recommend using a tracked courier service (e.g., DHL, FedEx).
5. Exchanges
Exchanges for size/color are subject to availability. Contact us before returning the item.
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